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MsgBox

Unified AI-Powered Communication Hub
Seamlessly Connect, Automate & Convert Across Platforms

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Contacts
Tickets
Channels
Autoflows
Accounts
Settings
Enable Channels CHANNEL LIST
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Service Account
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MsgBox All Channels, One Inbox
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MsgBox

Every Message is a Sales Opportunity

AI Helps You Seize It

All Channels, One Inbox. Sync WeChat, Wecom, WhatsApp, Douyin, Baidu, RedNote — every platform you need for Chinese marketing.
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With MsgBox, deploy

pre-built AI Agents to:

Respond to customer queries automatically
Instantly answer customer questions with accurate, AI-powered responses.
Capture lead details instantly
AI identifies key information in conversations and creates contact profiles.
Qualify leads with smart routing
Record customer sources, with the option to create tickets from key chat messages and sync them to HubSpot.
Sync conversations directly into your CRM
MsgBox can integrate seamlessly with HubSpot in both directions and also supports custom integrations with some other CRMs.
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How MsgBox AI Works

MsgBox greets every inquiry, routes it to the right assistant, and guides the conversation to a fast, satisfying resolution.
Step 1
Greet & Route

MsgBox automatically recognizes the user’s goal and assigns the right flow—Sales, Support, or Tutorial.

Step 2
Understand the Message

All pulls out key details (contact, product, issue, intent), checks your knowledge base and inventory, and gauges urgency.

Step 3
Act - with Control

Sends suggested or auto-approved replies, captures lead details, qualifies & routes to the right owner, and syncs the full transcript to your CRM.

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Our Price

 

 

Starter
$1xx
/month

For small businesses with straightforward requirements

Supported channels:

-WeCom
-WeChat Official Account
-WhatsApp Business
-Form
5 Seats
3 Channels
1K Credits
AI & Automation
HubSpot Integration
Pro
$3xx
/month

For users who require complete access to all platform capabilities

Supported channels:

-WeCom
-WeCom Message Archiving
-WeChat Official Account
-SMS
-WhatsApp Business
-Form
10 Seats
8 Channels
2K Credits
Tickets tracking
AI & Automation
HubSpot Integration
Enterprise
$6xx
/month

Ideal for users who require complete platform capabilities and advanced advertising features.

Supported channels:

-WeCom
-WeCom Message Archiving
-WeChat Official Account
-SMS
-WhatsApp Business
-Form
15 Seats
10 Channels
5K Credits
Tickets tracking
AI & Automation
HubSpot Integration
Marketing campaign
Ads

Trusted by Global Teams

+80%
Faster Response Speed
+75%
Higher Conversion Rate
x 3
Potential Customers Obtained
+95%
Customer Feedback Satisfaction

Frequently Asked Questions

Why MsgBox?

MsgBox combines:

  • Multi-platform integration (WeChat, WhatsApp, WeCom, TikTok, and more).
  • Real-time AI translation (e.g., Chinese ↔ English).
  • Smart automation (AI chatbots, lead scoring, and auto-replies).
  • Deep analytics to optimize sales & marketing strategies.
  • Data can be synchronized to HubSpot.

Unlike basic chat tools, MsgBox helps businesses increase replies speed by 80%, triple leads, and boost conversions by 75%.

Do we need HubSpot to use MsgBox?

MsgBox can be used without HubSpot. Your team can manage supported customer conversations in MsgBox as a standalone platform. If you use HubSpot, the optional integration can connect selected customer information and interactions to your CRM, subject to the agreed channel capabilities and synchronisation settings.

Where does our team reply after connecting MsgBox to HubSpot?

Your team can reply in MsgBox or, for supported connections, in HubSpot Inbox. In CRM-only sync mode, agents work in MsgBox while selected contact information and conversation summaries are synchronised to HubSpot. In HubSpot Inbox mode, agents can reply in HubSpot and the channel's text messages are also synchronised. The mode is configured for each supported channel.

Can MsgBox automate responses?

Absolutely!

Our AI chatbot can:

  • Answer FAQs (e.g., pricing, product info).
  • Qualify leads (e.g., "Are you looking for a demo?").
  • Book meetings or collect contact info.

You set the rules, and MsgBox handles the rest, 24/7.

How does MsgBox help improve sales performance?

MsgBox provides real-time insights, such as:

  • Customer intent analysis (identifies high-potential leads).
  • Response time tracking (optimize speed to boost conversions).
  • Campaign ROI reports (see which messages drive sales).

Result: Businesses using MsgBox see 3x more leads and 80% faster replies!

How does the AI auto-translation work?

If a customer messages in Chinese, you’ll see it instantly translated to English (or your preferred language). Your replies in English are automatically translated back to the customer’s language—no manual copy-pasting!

Can we control what is synced to HubSpot and whether China channel data goes overseas?

Administrators control the approved contact fields and sync mode. Data from China channels is processed and stored in mainland China when the HubSpot integration is disabled. Enabling the integration can transfer selected fields and summaries to HubSpot outside mainland China; HubSpot Inbox mode also transfers text messages. Original voice messages, images, files and chat archives remain in mainland China. NetFarmer reviews the data flow with your team before activation.

Will MsgBox use our customer conversations to train AI models?

MsgBox does not train its own AI models on customer conversations. Its AI features use third-party enterprise API services selected under commitments not to use API data for model training. Your administrator controls whether AI features are enabled. NetFarmer can explain the model services, processing region and information sent for your deployment before activation.

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Can we review the data synchronisation settings and records?

Administrators can review the approved fields and sync mode, as well as synchronisation records. Before a connection is activated, the data transfer notice identifies the recipient, storage location and information to be synchronised. Changes to the approved fields or mode require confirmation. NetFarmer can explain the available search, export and retention options for your deployment.

Does using MsgBox fulfil all our data compliance requirements?

Using MsgBox alone does not establish compliance. MsgBox provides controls for data storage, access, synchronisation and audit records. Your business remains responsible for its processing purposes, customer notices and any required authorisations. Your legal advisers should assess the requirements applicable to your use case, including cross-border data transfers. NetFarmer can provide technical documentation and data flow information to support that review.

 

What happens to our data if we disconnect MsgBox from HubSpot?

Disconnecting the integration stops further synchronisation. MsgBox can continue to operate independently. Data already synchronised to HubSpot remains in your HubSpot account and must be managed or deleted there. Disconnecting the integration does not itself delete your MsgBox data. If you end your MsgBox service or request deletion, data is handled according to the agreed retention and deletion terms.

 

Can NetFarmer employees read our customer conversations?

NetFarmer does not need to read customer conversations for routine maintenance. If access is required to investigate a support issue, customer authorisation is required and the access is logged. Within your own organisation, conversation visibility and administrative permissions are controlled by the roles and settings available in your deployment.